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Frequently Asked Questions
Frequently Asked Questions
What if one of my divers wants to travel earlier, stay longer, or do something different from the group?
We’ll always do our best to assist with custom requests whether you want to extend your stay, arrive early, or tailor part of your trip. However, as a wholesaler working with fixed group arrangements, we can’t guarantee every change can be accommodated. Get in touch and we’ll let you know what’s possible.
Is dive gear included in your trip packages?
Dive gear is not included in our standard package pricing unless otherwise stated.
Are there non-diving activities or options for non-divers?
Yes! Many of our trips are non-diver friendly and offer at a cost additional activities like snorkelling, cultural tours, wildlife encounters, or just relaxing at the resort. Non-diver pricing is listed on each trip page where available.
Can my divers book insurance through you?
We are accredited and backed by NIB and can offer you complimentary travel insurance quotes. We do not handle buying insurance, cancellations or amendments.
What support is available during my group trip?
Allways Dive provides on trip support for all travelers. Your tour leader will receive an emergency contact number in their travel documents in case of flight delays, issues with your accommodation, or anything unexpected.
If not travelling with a group, you will receive an emergency number in your personal travel documents.
What if our group trip is cancelled?
If your trip is cancelled, what happens next will depend on the reason and the timing. Our full cancellation policy is outlined in our Terms & Conditions, which you agree to at the time of booking. In the case of a force majeure event or airline-related disruption, we’ll do our best to assist you with any relevant travel insurance claims. For all other situations, outcomes will vary depending on the circumstances, so we encourage you to get in touch with us as soon as possible.
What if one of my divers can’t go on their trip anymore?
If a passenger is unable to travel, please contact us as soon as possible. Any potential refund or credit will depend on the timing of your cancellation, the nature of the booking, and the policies of the suppliers involved. All bookings are subject to our Terms & Conditions, and outcomes vary case by case.
Still have questions?
